It's a rare case for DTEX where customers didn't get their products unharmed. But sometimes we may fail to fulfill your expectations, sometimes situations aren't by our side. But there is now a bond of trust between customers and DTEX, So, for further ensuring and encouraging this bond of trust DTEX.com brings you option to return the products you got (If the product is damaged or designed mistakenly.). In that case DTEX will give you fresh products in return.
If for any reason you are unsatisfied with your order, you may return it as long as your item meets the following criteria:
How to return:
Contact DTEX Customer Care team by emailing support@dtexbd.com within 03 days after receiving your order.
Once we pick up or receive your return, we will do a quality check of the product at our end and if the reason for return is valid, we will replace the product with a new one or we will proceed with the refund.
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